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Klarna is a Swedish-gone-global fintech company redefining the world’s shopping experience, offering secure & flexible payment solutions to 85 million consumers, such as the Monthly Invoice.

The Monthly Invoice enables frequent shoppers to collect & pay all their purchases together with one click.

EXPERIENCE

I led the e2e purchase experience for the Monthly Invoice payment method, from the point of purchase at the checkout (inc. AML KYC) to the post-purchase experience (invoice visualisation & management, dunning, debt collection & surrounding comms).

💫 Informed the product strategy & vision

👩🏻‍🔬 Introduced research practices and drove the team's first A/B experiments

🚀 Launched in a second market with H&M, Klarna’s biggest revenue generating merchant

🌸 Contributed components to Klarna’s design system, that catered to 80+ designers & teams

🌱 Introduced animation into interactions using Protopie

📣 Presenter at Klarna Design community events, All Hands and demos

Case studies

Access available on request 🔒